Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: 20 August 2026

Thank you for shopping with No Pressure Underwear.

We aim to get your order to you as quickly and safely as possible. This Shipping & Delivery Policy explains our estimated delivery times, courier procedures and what happens if a delivery is delayed, lost or cannot be completed.

This policy applies to orders placed through the No Pressure Underwear online store and is subject to applicable South African law, including the Consumer Protection Act 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECTA").

Nothing in this policy is intended to exclude, restrict or waive any consumer right that cannot lawfully be excluded.

1. DELIVERY TIME

Our estimated delivery time is:

8–11 business days

Business days are Monday to Friday, excluding South African public holidays.

The 8–11 business day period is an estimated delivery timeframe and not a guaranteed delivery date, unless we expressly agree with you in writing to delivery on a specific date.

Delivery times may vary depending on your location, order processing, courier capacity and circumstances outside our reasonable control.

2. COURIER

No Pressure Underwear primarily uses Aramex for door-to-door delivery within South Africa.

Once your order has been dispatched, tracking information may be provided where available.

Customers should use their tracking information to follow the progress of their delivery.

We reserve the right to use another reputable courier or delivery provider where reasonably necessary.

3. DELIVERY DELAYS

While we aim for delivery within 8–11 business days, delays may occasionally occur.

Possible causes include:

  • courier network delays;

  • unusually high order volumes;

  • severe weather;

  • road closures or transport disruptions;

  • strikes or industrial action;

  • public holidays;

  • remote or outlying delivery locations;

  • incorrect or incomplete delivery information;

  • courier operational disruptions;

  • circumstances beyond our reasonable control; or

  • other unforeseen events affecting fulfilment or transportation.

No Pressure Underwear will not be responsible for delays caused solely by circumstances outside our reasonable control to the maximum extent permitted by applicable law.

However, this provision does not exclude or limit any responsibility or consumer remedy that No Pressure Underwear is legally required to provide under the CPA, ECTA or other applicable South African law.

If your order is significantly delayed, please contact us so that we can investigate the shipment with the courier.

4. 8–11 BUSINESS DAYS IS AN ESTIMATE

The delivery estimates displayed on our website are provided in good faith based on our normal processing and delivery experience.

Unless expressly stated otherwise, 8–11 business days is an estimated delivery window and not a guaranteed delivery date.

Placing an order constitutes acknowledgement that reasonable delivery delays may occasionally occur.

Nothing in this section removes any statutory right you may have if your order is not delivered within a period required by applicable law.

5. ORDER PROCESSING

Orders are processed as quickly as reasonably possible.

Processing and delivery may take longer during:

  • major sales;

  • promotional periods;

  • Black Friday;

  • Christmas and other holiday periods;

  • unusually high demand; or

  • circumstances outside our reasonable control.

Once your order has been handed to the courier, you may receive tracking information allowing you to follow its delivery progress.

6. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure that your:

  • street address;

  • suburb;

  • city/town;

  • province;

  • postal code;

  • telephone number; and

  • other relevant delivery information

are correct before completing checkout.

We cannot guarantee that an address can be changed once an order has been dispatched.

7. INCORRECT ADDRESS PROVIDED BY CUSTOMER

If a customer supplies an incorrect or incomplete address and this results in:

  • failed delivery;

  • the parcel being returned to us;

  • additional courier charges; or

  • re-delivery being required,

the customer may be responsible for reasonable additional delivery costs arising from the incorrect information, to the extent permitted by law.

If the mistake was caused by No Pressure Underwear, we will bear the appropriate costs as required by law.

8. FAILED DELIVERY ATTEMPTS

Customers are responsible for ensuring that someone is reasonably available to receive the parcel at the delivery address.

Where a delivery cannot be completed because:

  • nobody is available to receive the parcel;

  • the courier cannot reasonably access the premises;

  • the customer cannot be contacted; or

  • incorrect delivery information was supplied,

the courier may attempt re-delivery or return the parcel to us.

Where the failed delivery is attributable to the customer, reasonable re-delivery costs may be payable by the customer to the extent permitted by law.

9. TRACKING

Where tracking is available, customers should monitor their shipment after dispatch.

Courier tracking information may occasionally take time to update.

A temporary absence of tracking updates does not necessarily mean that a parcel has been lost.

If your tracking has not updated for an unusually long period, please contact us at:

krugercraftsonline@gmail.com

and we will assist with an investigation where appropriate.

10. LOST PARCELS

If you believe your parcel has been lost, please contact us.

We may first open an investigation with Aramex or the applicable courier before determining that a shipment is lost.

Customers should not be required to resolve a courier loss directly with the courier where responsibility for delivery remains with No Pressure Underwear under applicable law.

Where a parcel is confirmed lost before the customer has accepted delivery, No Pressure Underwear will provide the remedy required by applicable South African law.

11. DAMAGED PARCELS

If your order arrives damaged, please contact us as soon as reasonably possible.

Where possible, please provide:

  • your order number;

  • photographs of the external packaging;

  • photographs of the damaged product; and

  • a description of the damage.

These photographs help us investigate courier and product claims quickly.

Nothing in this section limits your rights regarding defective or damaged goods under applicable South African consumer law.

12. DELIVERY TO REMOTE OR OUTLYING AREAS

Orders to remote, regional, rural or outlying areas may take longer than our normal estimated delivery period because courier service frequency and accessibility may differ.

Where we become aware of a material delivery issue, we will endeavour to communicate it to the customer.

Additional charges for unusual or special delivery requirements will not be imposed without appropriate disclosure or agreement where required by law.

13. COURIER DELAYS OUTSIDE OUR CONTROL

Aramex and any alternative courier used by No Pressure Underwear operate as independent delivery service providers.

Although we select our delivery partners with care, certain courier operations are outside our direct control.

Accordingly, to the maximum extent permitted by law, No Pressure Underwear will not be liable for losses arising solely from reasonable courier delays or events beyond our reasonable control where we have fulfilled our legal obligations.

This limitation does not apply where:

  • the delay results from our own breach;

  • applicable law places responsibility on No Pressure Underwear;

  • a statutory cancellation or refund right has arisen; or

  • liability cannot legally be excluded.

14. ORDERS NOT DELIVERED WITHIN THE ESTIMATED PERIOD

If your order has not arrived within 11 business days, please contact:

krugercraftsonline@gmail.com

Please provide your:

Full Name:
Order Number:
Delivery Address:
Tracking Number (if available):

We will investigate the shipment with the courier.

A delay beyond the estimated 8–11 business-day window does not automatically mean that the parcel has been lost.

However, nothing in this policy prevents a customer from exercising a cancellation, refund or other remedy where they are legally entitled to do so.

15. ECTA DELIVERY REQUIREMENTS

For online transactions to which ECTA applies, No Pressure Underwear will comply with the applicable statutory requirements concerning performance and delivery.

Where the law gives a customer the right to cancel an order because we have failed to execute it within the legally applicable or agreed period, nothing in this Shipping Policy removes or restricts that right.

If products ordered become unavailable, we will notify the customer and provide any refund required by applicable law.

16. OWNERSHIP & RISK DURING DELIVERY

Responsibility for goods while they are being delivered will be determined in accordance with applicable South African law.

Nothing in this policy is intended to transfer courier risk to a consumer where the CPA, ECTA or another applicable law places that risk on No Pressure Underwear.

17. FORCE MAJEURE & EVENTS OUTSIDE OUR CONTROL

To the maximum extent permitted by law, No Pressure Underwear will not be responsible for a failure or delay caused by events genuinely outside our reasonable control, including severe weather, natural disasters, civil unrest, major transport disruptions, government restrictions, widespread network failures, strikes or similar extraordinary events.

Where such an event occurs, we will endeavour to resume fulfilment as soon as reasonably possible.

This clause does not exclude any consumer right or remedy that cannot legally be excluded.

18. CONTACT US

For shipping, tracking or delivery enquiries, please contact:

Business: No Pressure Underwear
Email: krugercraftsonline@gmail.com

Please include your order number when contacting us so that we can assist you as quickly as possible.

IMPORTANT

Delivery Estimate: 8–11 Business Days

Our delivery timeframes are estimates unless we expressly agree to a guaranteed delivery date.

No Pressure Underwear will not be liable for courier delays or circumstances outside our reasonable control to the maximum extent permitted by South African law.

Nothing in this Shipping & Delivery Policy excludes, restricts or overrides any right or remedy available to a consumer under the Consumer Protection Act, Electronic Communications and Transactions Act, or other applicable South African law.